Review and classify content according to the guidelines, using specific tools and channels.
Understand and remain updated on changing policies and guidelines.
Investigate, resolve, and relay complex content issues to the team.
Participate in process improvement initiatives that improve quality and efficiency of work.
Participate in continuous training programs and workgroup discussions for optimal development in the role.
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
Job Requirements
BPO / Content Moderation : Minimum of 1 year of experience in a similar role, or
Fresh Graduates : Must have at least a diploma in any field.
Strong coping, emotional resilience, and stress‑management skills.
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of the policies.
Strong analytical and problem‑solving skills.
Strong attention to detail.
Able to work on repetitive tasks and flexibility in meeting changing business needs in a fast‑paced environment.
Other details
Basic Salary : RM1700
KPI Incentives : RM300
Travel Allowances : RM500 (AM shift)
Shift Allowances (PM & GY) : RM400 - RM550
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Operation • Shah Alam, Selangor, Malaysia
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