Claims Operations Analyst Kuala Lumpur, Malaysia

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for a Claims Operations Analyst in its Claims Operations team in Kuala Lumpur. This is an established, dynamic team that continues to grow and evolve in support of the claims sector of the BHSI organization.

The ideal candidate will have an operations and service-orientated mindset; someone who can work independently with minimal supervision, but also play a role in the continued development and growth of the operations team. Experience in Commercial Property & Casualty Insurance and Operations is highly preferred.

This position supports a variety of claims related functions, ranging from first notice of loss intake and claim creation for various commercial insurance lines of business, to payments, management reporting and liaison with our operations teams around the world.

This is a visible and interactive role supporting claims handlers across the Asia Middle East, Australia and New Zealand, our business partners and our external customers. The role requires a strong level of attention to detail, commitment to customer service and quality, the ability to communicate effectively and efficiently, and to prioritize and handle multiple activities simultaneously.

Duties & Responsibilities :

• Perform any combination of calculating, posting, and verifying financial transactions including payments and recoveries. Experience with multiple currencies and / or concepts is beneficial given the regional scope of the role.
• Evaluate, review and analyze policies against new claim loss reports to determine the claim type, appropriate policy coverage provisions, correct coding and claims handler assignments, as well as responses to brokers and insureds.
• Acknowledge claims to insureds and brokers in a professional, accurate and timely manner according to account specific guidelines.
• Focus on processing incoming work items within established turn-around times with high quality and accurate data entry.
• Assist in the development and production of reports and analytics using software such as Excel, Power BI and Duck Creek.
• Participate and execute process improvement activities in the team based on interaction and collaboration with the claims team.
• Learn and utilize technology for work processing in a changing and evolving environment.

Qualifications, Skills and Experience :

BHSI Offers :

NOTE : Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

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