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Payment Operations Specialist (Mandarin Speaker)

Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY

30+ days ago

Job type

Quick Apply

Job description

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe 🌎

Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus 🚀

We are a product and people focused company who are passionate about growth, innovative technology, and collaboration 🙌🏼

Role :

Payment Operations Specialist will be responsible in managing and overseeing payment processes within our company. This role requires high attention to detail, strong analytical skills, and a deep understanding of payment operations. The Payment Operations Specialist ensures the smooth and efficient execution of all payment transactions while adhering to the company’s processes and compliance requirements.

Responsibilities :

Process Payments : Execute timely and accurate processing of incoming and outgoing payments, including wire transfers, ACH transactions, and other payment methods used in the company
Reconciliation : Perform daily, monthly, and yearly reconciliations of payment transactions to ensure accuracy and completeness of financial records. Investigate and resolve any discrepancies in a timely manner
Compliance : Stay updated on regulatory requirements and ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations. Implement and enforce internal controls to mitigate financial risks
V endor Management : Liaise with banks, payment processors, and other financial institutions to manage relationships and resolve payment-related issues
Reporting : Generate regular reports on payment activities, including transaction volumes, processing times, and error rates. Analyse trends and provide insights to improve operational efficiency
Process Improvemen t : Identify opportunities to streamline payment processes and enhance automation with technology. Collaborate with cross-functional teams to implement system enhancements and upgrades
Customer Support : Provide solutions to customers regarding payment inquiries, disputes, and resolution. Ensure a high level of customer satisfaction through prompt and effective communication

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or a related field

Prior experience in payment operations within the Forex / Trading industry or financial services sector

Strong understanding of payment systems, including SWIFT, IBAN, and other international payment protocols

Proficiency in using financial software and tools for payment processing and reconciliation

Knowledge of regulatory requirements, such as AML and PSP

Excellent communication skills with the ability to interact with internal stakeholders and external partners.

Analytical mindset with a focus on problem-solving and continuous improvement

Attention to detail and accuracy in handling sensitive financial data

Fluency in English and Mandarin is Compulsory

Fresh grads are encouraged to apply

Must be willing to work on rotational shifts (covering weekends / PH) as and when required.

Benefits

What we can offer you :

Medical Benefit

Optical Benefit

Life Insurance

Gym / Fitness Subsidy

Travel Allowance

Meal Allowance

Staff Referral Bonus Program

Long Service Rewards

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Specialist Mandarin • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY