Bilingual Customer Service Support

We are seeking a dedicated Bilingual Customer Service Support professional to join our team. The ideal candidate will play a vital role in assisting Medicaid members, ensuring their continued enrollment and satisfaction.

Responsibilities :

• Manage a monthly caseload of Medicaid members to ensure timely recertification and continued enrollment.
• Ensure patient satisfaction with their Medicaid plans and services, addressing and resolving any issues they may come across.
• Respond to patients' questions and ensure all documentation is accurate and up-to-date.
• Follow up with the existing patients.

Requirements :