Product Support Engineer

Are you excited by the prospect of working in API security? Do you enjoy working with customers to solve complex technical problems? Join our prestigious technical support team Our team boasts some of the most talented and experienced application programming interface (API) security experts. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product and customer issues. Support enterprise customers including some of the best-known global brands We are looking for a Product Support Engineer to join our support engineering team. This is an opportunity to work with innovative API security platform. As a Product Support Engineer, you will be responsible for : Acting as a product expert for all technical aspects of the API Security platform Working remotely to assist presales and postsales customers and collaborate with internal teams to resolve issues effectively Owning the resolution of complex support escalations from multiple stakeholders end-to-end Deflecting technical escalations from reaching the R&D team Writing scripts, improving internal tools, and creating processes to support customers and internal stakeholders Reproducing customer issues, finding workarounds, and writing high quality bug reports On-call shifts that may include nights, weekends, and selected holidays Do what you love To be successful in this role you will : Have 8 years of relevant experience supporting software products for B2B customers Have 5 years of experience supporting complex technical escalations, software deployments, & upgrades of B2B SaaS products Have 5 years of relevant experience working with R&D teams on complex Have advanced skills in 3 of the following and intermediate skills : Linux, SQL, Docker & Kubernetes, cloud platforms, APIs, networking, scripting, web application debugging Have customer-focused and a responsiveness mindset Have excellent English communication skills to communicate technical problems to technical & non-technical internal & external stakeholders Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact. With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here. Learn more Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details. Job Info

Job Identification 874 Posting Date 06 / 27 / 2025, 02 : 28 AM

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