Hotel Sales Manager - 5 Star Resort (Work from Home)

Hotel Sales Manager - 5 Star Resort (Work from Home)

Axdif Federal Territory of Kuala Lumpur, Malaysia

The Sales Manager will be entrusted with the comprehensive responsibility of achieving defined sales targets and revenue objectives within the Malaysian market. This role demands a strategic and results-oriented individual who can ensure the company attains and sustains a competitive market share, while optimizing profitability and longterm business viability.

Duties and Responsibilities

• Conducts an average of 4–6 high-quality sales calls per day, each aligned with clearly defined call objectives and tailored to individual client needs and opportunities.
• Maintains in-depth and up-to-date knowledge of all resort facilities, services, packages, and promotions to confidently present offerings to clients and prospects.
• Performs comprehensive competitive analysis, monitoring sales initiatives of rival hotels and providing actionable recommendations to the Director of Sales & Marketing (DOSM) to maintain a competitive edge.
• Develops and executes targeted sales strategies through a structured client selection process, aiming to increase market share and drive occupancy and revenue.
• Proactively identifies new business leads via telemarketing, networking, and market research, followed by implementation of customized sales approaches to convert prospects into clients.
• Hosts and entertains key accounts and high-potential clients in line with business priorities to build rapport and encourage loyalty.
• Enhances resort visibility and brand positioning through personalized direct sales efforts, including in-person meetings, phone outreach, and professionally crafted written communications.
• Ensures that all client-facing materials, including sales proposals, presentations, and contracts, are aligned with company's brand standards and contain accurate, current information.
• Executes the sales activities and targets outlined in the annual sales activity calendar, aligning daily efforts with broader departmental goals.
• Consistently achieves monthly and annual individual sales targets, contributing directly to overall revenue growth.
• Guarantees that all sales contracts conform to the resort’s established legal, financial, and procedural standards before finalization.
• Represents the resort at key industry events, trade shows, and corporate functions as designated by the DOSM, promoting brand awareness and developing business contacts.
• Manages and evaluates key corporate and group accounts, using data insights provided by the Revenue Management Team to optimize engagement and profitability.

Qualifications

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Hospitality, Hotels and Motels, and Gambling Facilities and Casinos

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