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Customer Service
KL Malaysia Dental Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionGreet and assist patients with a professional, warm, and engaging approach Manage appointments and inquiries via phone, email, and in person with efficiency and accuracy Guide patients through treatment options and payment solutions, ensuring they feel informed and comfortable Coordinate financial plans and payment options, helping patients find the best solutions for their needs Handle patient records and CRM system updates, ensuring accuracy and confidentiality Work closely with the dental team to create a seamless patient experience Ensure a welcoming, high-end clinic environment that reflects our premium services Annual Leave SOCSO
Requirements
- Fluent in English, Bahasa Malaysia, and Mandarin – must be able to communicate effectively with diverse patients
- Outgoing, friendly, and confident – naturally engaging and passionate about people
- Customer service-focused – willing to go the extra mile to create an outstanding experience
- Organized and detail-oriented – able to juggle multiple tasks without missing a beat
- Tech-savvy and adaptable – comfortable using booking systems and managing patient records
- Previous experience in customer service or healthcare / beauty
Responsibilities
Benefits
Skills
Communication Problem-Solving Empathy Patience
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia