Requirements
- Fluent in English, Bahasa Malaysia, and Mandarin – must be able to communicate effectively with diverse patients
- Outgoing, friendly, and confident – naturally engaging and passionate about people
- Customer service-focused – willing to go the extra mile to create an outstanding experience
- Organized and detail-oriented – able to juggle multiple tasks without missing a beat
- Tech-savvy and adaptable – comfortable using booking systems and managing patient records
- Previous experience in customer service or healthcare / beauty
Responsibilities
Greet and assist patients with a professional, warm, and engaging approachManage appointments and inquiries via phone, email, and in person with efficiency and accuracyGuide patients through treatment options and payment solutions, ensuring they feel informed and comfortableCoordinate financial plans and payment options, helping patients find the best solutions for their needsHandle patient records and CRM system updates, ensuring accuracy and confidentialityWork closely with the dental team to create a seamless patient experienceEnsure a welcoming, high-end clinic environment that reflects our premium servicesBenefits
Annual LeaveSOCSOSkills
Communication Problem-Solving Empathy Patience
Important Information
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