On-Site Regional Customer Service Leader (5 Markets)

A dynamic customer service provider in Kuala Lumpur is seeking an experienced Customer Service Manager to lead operations across multiple countries. This full-time, on-site role requires strong leadership skills, expertise in Zendesk, and a customer-first mindset. The ideal candidate has over 8 years of experience in customer service and at least 4 years in team management. Responsibilities include team leadership, shift planning, and escalation management across various markets.

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