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Duty Manager

Duty Manager

D Loft HotelPort Dickson, Negeri Sembilan, Malaysia
20 hours ago
Job description

1. Guest Relations & Service

  • Act as the main contact person for guest inquiries, complaints, and emergencies.
  • Handle VIP arrivals, special requests, and ensure guest satisfaction throughout their stay.
  • Resolve conflicts and service recovery cases promptly to maintain service standards.
  • Conduct guest courtesy calls and follow-ups.

2. Operations Oversight

  • Oversee smooth daily hotel operations during assigned shifts.
  • Coordinate between departments (Front Office, Housekeeping, F&B, Security, Engineering) to ensure seamless service delivery.
  • Ensure lobby, public areas, and front-of-house facilities are presentable and up to brand standards.
  • Monitor occupancy, arrivals / departures, and room allocations for efficiency.

    • 3. Staff Supervision & Support

  • Supervise and guide front-line staff during the shift.
  • Assign tasks, monitor performance, and ensure adherence to SOPs.
  • Provide training, coaching, and feedback for continuous improvement.
  • Step in to support departments when manpower is short.

    • 4. Administration & Reporting

  • Prepare duty manager reports highlighting key issues, guest feedback, and operational concerns.
  • Ensure proper handover between shifts for smooth continuity.
  • Monitor cash handling and financial transactions at front desk or outlets when required.
  • Update management on urgent incidents and escalations.

    • 5. Safety & Security

  • Respond to fire alarms, medical emergencies, or other crisis situations in line with hotel emergency procedures.
  • Ensure security protocols are followed for guest safety and asset protection.
  • Work closely with security and engineering teams to address safety concerns immediately.

    • 6. Compliance & Standards

  • Ensure adherence to hotel policies, brand standards, and local regulatory requirements.
  • Maintain quality and service consistency across all guest touchpoints.
  • Monitor hygiene and cleanliness standards in public areas.

    • Job Type : Full-time

    Pay : RM2, RM3,500.00 per month

    Benefits :

  • Maternity leave
  • Opportunities for promotion

    • Schedule :

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

    • Supplemental pay types :

  • Overtime pay

    • Ability to commute / relocate :

    Accomodation Provided

    Melaka Reliably commute or planning to relocate before starting work (Required)

    Expected Start Date : 15th 2024

    Job Type : Full-time

    Pay : RM2, RM3,500.00 per month

    Work Location : In person

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    Manager • Port Dickson, Negeri Sembilan, Malaysia