Senior Associate - Risk Operation (P2P Risk)

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Who We Are

What You’ll Be Doing

• Attend and investigate P2P fraud risk reported by global customers across multiple channels.
• Conduct in-depth investigations on suspicious users to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses.
• Handle and review complaints and / or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement.
• Perform review on high-risk P2P transactions and advertisements on the platform and flag potential fraudulent / suspicious behavior for further action.
• Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk.
• Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.

What We Look For In You

Nice To Haves

Why Join Us?

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OKX is an equal opportunities employer and welcomes applications from diverse candidates.

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