Customer Service Representative - English - Ipoh
TeleperformancePetaling Jaya, Selangor, Malaysia30+ days ago
Job descriptionBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) link . Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation Customer Results / Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Must be able to speak, read and write the required language to support Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities
#J-18808-Ljbffr
Create a job alert for this search
Customer Service Representative • Petaling Jaya, Selangor, Malaysia
Related jobs
- Promoted
Customer Service Representative - English - Batu Pahat
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Inbound Sales Representative- English Speaking
TPPetaling Jaya, Selangor, Malaysia Inbound Sales Representative- English Speaking.Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia.
Teleperformance Malaysia has s...Show moreLast updated: 24 days ago
- Promoted
Customer Service Representative - English - Kulai
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - English - Kuching
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Team Lead - English
Teleperformance InternationalSelangorMalaysia, Selangor, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 13 hours ago
- Promoted
Advisor I, Customer Service – Global English Travel project
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Job Title : Advisor I, Customer Service – Global English Travel project.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - Mandarin - Ipoh
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - English - Larkin
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
ConcentrixKajang Municipal Council, Selangor, Malaysia Concentrix is seeking a Customer Service Representative to handle inquiries via live chat, email, and phone, following SOP to ensure high-quality support.
Show empathy by listening to customer needs...Show moreLast updated: 14 days ago
- Promoted
Customer Service Representative - English - Putatan
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Advisor I, Customer Service – English
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Advisor I, Customer Service – English.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirement...Show moreLast updated: 30+ days ago
- Promoted
Associate, Sales Support (Customer Service) - English Speaker
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Add expected salary to your profile for insights.Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms.
Address customer queries, concerns, and request...Show moreLast updated: 16 days ago
- Promoted
Customer Service Representative - English - Iskandar Puteri
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative- English & Bahasa Melayu Speakers
TeleperformanceKuala Lumpur, Kuala Lumpur, Malaysia Customer Service Representative- English & Bahasa Melayu Speakers.Fluent in Bahasa Melayu & English (spoken & written).Fresh grads & experienced candidates welcome.
Passionate, adaptable, and ready ...Show moreLast updated: 1 day ago
- Promoted
Inbound Sales Representative - English (Oct)
Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia Inbound Sales Representative - English (Oct).Inbound Sales Representative - English (Oct).Agensi Pekerjaan JobScoper Sdn.
Base pay range information is provided by Agensi Pekerjaan JobScoper Sdn.You...Show moreLast updated: 18 days ago
- Promoted
Inbound Sales Representative - English - KL
TeleperformancePetaling Jaya, Selangor, Malaysia An Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales.This role require...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative - English - Segamat
TeleperformancePetaling Jaya, Selangor, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative (WFH, Eng & Mandarin)
Hiredly XPetaling Jaya, Selangor, Malaysia Customer Support & Issue Resolution.Provide timely, accurate, and professional responses to customer inquiries with empathy.
Handle a high volume of interactions efficiently while clarifying complai...Show moreLast updated: 9 days ago