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Senior Officer - Strategy Alliance & Structured Finance (Insurance Unit)
Pac Lease BerhadKuala Lumpur, Kuala Lumpur, Malaysia12 hours ago
Job descriptionHandle escalated client queries and complaints. Provide guidance on policy terms, claims process, and documentation. Maintain strong relationships with clients, agents, brokers, and internal teams. Generate and analyse operational reports (policy counts, renewals, claims status, etc.). Monitor policy servicing timelines, customer satisfaction, and error rates. Identify areas for process optimization and propose efficiency improvements. Conduct regular audits and reviews of policy and claims files. Train and guide junior insurance support staff. Act as a point of escalation for operational or service issues. Support onboarding and skill development of new team members. Assist the sales team with customized quotes, complex proposals, and client presentations. Ensure timely follow-up and coordination for renewals, especially for high-value clients. Strong understanding of insurance operations (life / general). Excellent communication and interpersonal skills. Ability to multitask and prioritize under pressure. Analytical thinking and problem-solving ability. Knowledge of insurance regulations and compliance standards. Bachelor’s degree (insurance, commerce, finance, business preferred or any related field). 3-5+ years of experience in insurance operations or support.
Senior Officer - Strategy Alliance & Structured Finance (Insurance Unit)
Add expected salary to your profile for insights
Responsibilities
- Oversee end-to-end processing of insurance policies (issuance, endorsements, renewals, cancellations).
- Validate and approve policy documents prepared by junior staff.
- Ensure adherence to regulatory and underwriting guidelines.
- Coordinate with underwriters to resolve complex policy issues.
Client & Intermediary Support
Reporting & Data Management
Process Improvement & Compliance
Qualifications & Experience
Preferred Qualifications
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Finance Finance • Kuala Lumpur, Kuala Lumpur, Malaysia
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