Customer Service Execuive (Contract Of Employment)

About the role :

We're looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a "Versa-tile", and dynamic team.

The Responsibilities :

• Be familiar and up to date on Versa’s products to service customers on :
• Products / features inquiries
• Concerns regarding user onboarding
• Queries by utilizing mathematical formulas & calculations to provide accurate explanation
• Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, WhatsApp :
• Escalate user cases(tickets) to relevant PICs
• Uphold Versa’s brand image and voice at all times
• Ensure all data and information are in order & stored in confidential / safely
• Monitor and adhere to customer service Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Update the FAQ (customer knowledge base) sections across all channels

(Apply now at #J-18808-Ljbffr