Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)
Private AdvertiserKuala Lumpur, Kuala Lumpur, Malaysia29 days ago
Job descriptionSPM / STPM / certificate holders with at least 5 years of work experience, Diploma with at least 2 years of work experience and Fresh Degree holder are welcome. Strong customer service mindset with good communication and excellent problem solving skill. Resourceful, proactive, attentive to details and a good team player. Possess good communication skills (verbal and written English); additional Mandarin verbal ability is preferred to effectively communicate with Mandarin-speaking clients. Ability to work in a fast-paced, team-oriented environment. Ability to work on a 24 / 7 day shift with staggered hours including weekends and Public Holidays. Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assigned to Senior Officer normal 1 month in every 3-4 months). Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement). 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break). Rest 2 days (Off day may be split). 1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance. Basic up to RM4,000 depends on experience | Fresh Degree is RM3,200 basic. RM350 Fixed Shift Allowance | Up to RM900 per month if night shift. One time RM500 Bonus upon confirmation. RM300 Bilingual Language Allowance (Eng + Man). Quarterly KPI Incentives up to RM2,000. 21 days annual leave. 14 day medical leave. Medical & Insurance coverage (including Immediate Family). Dental & Optical RM400 per annum. OT claimable upon approval. Double Pay on Public Holiday. Performance Bonus and Salary Review on March.
Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)
Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Key Responsibilities
- Identify and resolve customer inquiries / issues accurately.
- Educate the customer about the Bank’s products and services and direct them toward available resources for self-help.
- Complete accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
- Maintain up-to-date knowledge by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
Key Requirements
Shift and Training Details
Remuneration Package
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Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia
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