Senior Specialist, Contact Centre

About the role

CTOS Data Systems Sdn Bhd is seeking a highly motivated and experienced Senior Specialist to join our dynamic Contact Centre team. In this full-time role based in Petaling Jaya, Selangor, you will play a crucial part in delivering exceptional customer service and driving the success of our contact centre operations.

What you\'ll be doing

• Manage and oversee the day-to-day operations of the contact centre, ensuring efficient and effective service delivery
• Monitor, evaluate and continuously improve contact centre performance, utilising data-driven insights to optimise processes and procedures
• Provide hands-on coaching and training to contact centre agents, developing their skills and capabilities
• Liaise with cross-functional teams to address customer enquiries and resolve complex issues
• Implement strategies to enhance customer satisfaction and loyalty
• Contribute to the development and implementation of contact centre policies, procedures and best practices
• Manage and mentor a team of contact centre agents, fostering a positive and collaborative work environment

What we\'re looking for

What we offer

At CTOS Data Systems Sdn Bhd, we are committed to providing our employees with a supportive and enriching work environment. Some of the key benefits you can expect include :

About us

CTOS Data Systems Sdn Bhd is a leading provider of business intelligence and credit information solutions in Malaysia. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted partner for businesses of all sizes. Join our team and be a part of our exciting journey as we continue to transform the way companies access and utilize critical data insights.

Apply now for this exciting opportunity to become our Senior Specialist, Contact Centre.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

#J-18808-Ljbffr