Service Excellence Manager
Danone Asia & Service Delivery Centre, Kuala LumpurMalaysia, Malaysia9 days ago
Job descriptionPromote continuous improvement mindset and drive initiatives for efficiency / compliance and benchmark internally / externally. Collect and introduce new technology and standardize processes, aligning with global roadmap for the service lines Monitor the project delivery comparing with target SLA / RSLA / KPI of the service line Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow / Green Belt program. Monitoring and tracking delivery of value-add projects and efficiency projects. Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT At least 5 years project management experience in large enterprise / multi-national companies End to end process design experience. Project experience with Data, BI or reporting function Preferably with Lean six sigma certificate (Green Belt above) Preferably with PMP certification Good command in both speaking and written English
Main Responsibilities
- Collect yearly project requirement and project prioritization with specify service line;
- Coordinate the project objective and business case validation with service line key users before project kick off
- Co-lead project implement with service line and key users according to project objective and project timeline
- Postmortem analysis and productivity tracking of project delivery
- Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
- Capex rolling forecast and control
Continuous Improvement
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Service Manager • Malaysia, Malaysia
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