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Customer Service Representative

Legency Group Sdn BhdMalaysia

1 day ago

Job description

WE ARE A DIGITAL BRANDING AGENCY FROM MALAYSIA

Since its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand's visibility and search engine ranking alongside navigating the complexities of digital marketing.

As we continue to expand our operations, we are seeking a talented and motivated Customer Service Representativ e to join our team.

Language Allowance
Travelling Allowance
OT pay
Commission

Responsibilities :

To handling customer inquires & provide solutions to all customer related problems.

Providing high quality of customer service via Live Chat support.

To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Requirement :

Fresh graduates are encouraged to apply.

Candidate must possess at least SPM or equivalent

Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Previous working experience in customer service or related fields is an added advantage but not essential.

Knowledge in handling basic computer (Microsoft Excel / Word etc).

Ability to multi-task, priorities and manage time effectively

Able to work in Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day)

What We Offer :

Competitive salary and benefits package.

Opportunity to work in a dynamic and supportive team.

Excellent career development opportunities and training programs to help you enhance your skills.

Why Join us?

Location : KL Eco City (Nearby LRT / KTM)

Language Allowance + Travelling Allowance + Commission

OT pay

Free coffee, tea & snacks at the office

Annual leave, Sick Leave, Hospitalization Leave, Maternity Leave, Paternity Leave

Medical Claim & Insurance

Positive & Young culture

EPF, SOCSO, EIS

Yearly Increments to upgrade your basic salary yearly & improve your lifestyle

Annual Bonus

Company Trip

Monthly Activities

If you are passionate about e-commerce and helping others, and if you believe you have what it takes to provide exceptional customer service, we want to hear from you

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM3, RM3,600.00 per month

Benefits :

Maternity leave

Opportunities for promotion

Professional development

Application Question(s) :

How much notice are you required to give your current employer?

Language :

Mandarin (Required)

Work Location : In person

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Customer Service Representative • Malaysia

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