S2P Business Partner

Summary

To support the business within the assigned country(s), ensuring seamless P2P and T&E operational services. Provides strategic consultancy on P2P and T&E to key stakeholders and acts as a connector between different functions and departments to facilitate early resolution of critical issues, feedback, and queries, including system and process changes.

About The Role

Major accountabilities :

• Support by monitoring and improving P2P and T&E KPIs and process performance for the country(s). Update key stakeholders on KPIs and operations. Initiate improvements through RCA and CI activities.
• Enhance Finance Core Convergence, harmonize processes among countries, and reduce step outs. Keep stakeholders informed about global policies and ensure compliance.
• Develop strong relationships with internal and external stakeholders. Organize meetings, clinics, and virtual sessions. Keep stakeholders updated on incidents and remediation plans. Serve as an escalation point. Ensure users and operators are trained and aware of their roles and responsibilities. Coordinate IA and Stat Audit requirements from P2P and T&E perspectives.
• Collaborate with HUB and GPOs to implement global initiatives and policy changes at the country level with adequate notice, training, and minimal disruption. Maintain up-to-date process documentation for easy backfill.
• Engage customers for feedback and develop mechanisms to improve customer satisfaction.

Minimum Requirements

Work Experience : Minimum 6-9 years in P2P and T&E.

Skills

Technical / Functional Skills & Knowledge

Languages

Why Novartis

Our purpose is to reimagine medicine to improve and extend people’s lives. Our vision is to become the most valued and trusted medicines company. Our people drive this mission. Join us and be part of this journey!

Learn more : Benefits & Rewards

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