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Medical Assistant

OutsourcedBayan Lepas, Penang, Malaysia

2 days ago

Job description

A U.S.-based digital health company is transforming Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) through a device-agnostic platform integrated with pharmacies and providers.

Location : Work-from-home

Employment Type : Full-Time

About the Company

The company partners with local clinics, health systems, and pharmacies to deliver better patient outcomes and streamline care delivery.

Responsibilities

Call new patients to confirm device receipt and assist with setup (blood pressure cuffs, glucometers, scales, etc.).
Provide initial orientation on device use and the digital health platform.
Make scheduled follow-up calls, SMS, or video check-ins to ensure proper device usage.
Remind patients of required daily / weekly readings to meet RPM compliance (≥16 days of readings per month).
Record and document “interactive communication” for audit compliance.

Case Management Support

Escalate abnormal readings (e.g., high BP, low SpO₂) to supervising RNs.

Log patient-reported symptoms, device issues, or care questions in the EHR.

Follow approved scripts and care pathways for troubleshooting.

Administrative Tasks

Accurately record time spent per patient interaction for CPT billing compliance.

Ensure HIPAA-compliant handling of Protected Health Information (PHI).

Participate in daily / weekly check-ins with the shift manager.

Qualifications

Graduate of a recognized Medical Assistant or related healthcare training program.

1+ years of clinical or telehealth experience preferred.

Strong Chinese communication skills (spoken and written).

Comfortable with telephony, video calls, and digital documentation systems.

Familiarity with U.S. healthcare workflows (RPM / CCM experience a plus).

Reliable internet connection and quiet work environment.

Key Skills

Patient communication and empathy

Data entry and documentation accuracy

Escalation judgment (knowing when to involve RN / MD)

We are an equal opportunities employer and welcome applications from all qualified candidates.

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Assistant • Bayan Lepas, Penang, Malaysia

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