Group Insurance Administrator - Health Insurance

Overview

Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

Purpose of Job

Reporting to the Service Manager, the Group Insurance Administrator is responsible for accurately adding and amending member records on our group insurance operating system, processing new business documents, scanning and filing correspondence, printing ID cards, and assisting with the monthly premium invoicing cycle.

Responsibilities

• Maintain and update health system records, supporting documentation, and required logs.
• Manage policy administration, including reinstatements, renewals, lapses, and accurate entry of rates.
• Organize and file documentation, ensuring digital records are scanned and hard copies stored appropriately.
• Respond to broker and customer queries professionally, escalating complex matters to the Operations Supervisor or Service Manager as necessary.
• Provide system support such as portal updates, user setup, and password resets.
• Prepare and dispatch monthly premium bills, reconciling discrepancies and following up to resolution.
• Collaborate with Customer Care, Claims, and Underwriting teams to address customer needs effectively.
• Contribute to departmental performance by meeting KPIs and supporting special projects as assigned.
• Perform other duties as required to support operational efficiency.

Qualifications

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.

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