This job offer is not available in your country.
Retention Team - Save Desk Specialist
Brandt International Sdn Bhd - Sunway BranchMY6 days ago
Job descriptionCandidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field Preferably at least 1 year of related working experience. Preferably Executive specializing in Customer Service or equivalent. Required spoken language(s) : English, Malay, Mandarin (an advantage)
Job Responsibilities :
- Outbound call to save customer from churning from Company network.
- Provide accurate, efficient and quality service that exceeds our customers’ expectations.
- Submit daily feedback on saved to immediate supervisor.
- Adhere to escalation procedures of handling customer request & enquiry at all times.
- Maintain a high degree of responsibility towards customer confidentiality.
- Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%
Job Requirement :
Create a job alert for this search
Specialist Retention • MY