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Retention Team - Save Desk Specialist

Brandt International Sdn Bhd - Sunway BranchMY

9 hari lalu

Penerangan pekerjaan

Job Responsibilities :

Outbound call to save customer from churning from Company network.
Provide accurate, efficient and quality service that exceeds our customers’ expectations.
Submit daily feedback on saved to immediate supervisor.
Adhere to escalation procedures of handling customer request & enquiry at all times.
Maintain a high degree of responsibility towards customer confidentiality.
Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement :

Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field

Preferably at least 1 year of related working experience.

Preferably Executive specializing in Customer Service or equivalent.

Required spoken language(s) : English, Malay, Mandarin (an advantage)

Specialist Retention • MY