Overview
Avanade is seeking a highly motivated and customer-focused Moden Work Architect to deliver Microsoft Unified Support services. The focus areas will be Microsoft Copilot, M365, and Intune / Endpoint Manager.
Proficiency in English and / or Bahasa is essential to support customer communications effectively.
What You'll Do
Customer Engagement & Insights
- Gather customer insights on technical environment, business needs, and competitive landscape.
- Map Microsoft solutions (Copilot, M365, Intune) to customer outcomes and digital transformation goals.
- Act as the Voice of the Customer (VOC), raising feedback and blockers through structured channels.
Architecture Design & Deployment
Lead architecture design sessions and solution proposals for :Microsoft Copilot (deployment strategy, readiness assessments, user enablement).Microsoft 365 suite (Teams, SharePoint Online, Exchange Online).Microsoft Intune / Endpoint Manager (device management, compliance policies).Guide customers from planning to production deployments.Identify and resolve technical blockers, managing risks and quality throughout engagements.Practice Development
Contribute to IP development, best practice frameworks, and reusable assets.Share solution insights and technical learnings with internal teams.Trusted Advisor Role
Build impactful relationships with customer stakeholders and technical specialists.Provide strategic advisory and challenge customers constructively when needed.Position Microsoft's strengths against competitors to drive solution adoption.Thought Leadership & Community Engagement
Participate in industry events, workshops, and knowledge-sharing sessions.Mentor junior team members on technical and non-technical areas.Customer Success Focus
Ensure customers' environments are modern, secure, and optimized.Deliver solutions that enable value realization and positive customer satisfaction.About You
Preferred Skills
Experience with AI-based solutions and digital workplace transformations.Power Platform experience is a plus.Familiarity with Zero Trust security frameworks.Scripting experience (PowerShell) preferred.Relevant certifications (MS-100, MS-101, SC-300, or Copilot certifications).Core Competencies
Solution architecture and technical leadership.Customer relationship management and advisory.Strong presentation and communication skills.Cross-functional collaboration.Business acumen and solution-selling mindset.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Design, Art / Creative, and Information TechnologyIndustries
IT Services and IT ConsultingLearn more
To Learn More About Avanade Check Out These Links
LinkedInInside Avanade BlogAvanade CareersBenefits and culture
Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)Real-time access to technical and skilled resources globallyDedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in youWe work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Culture and growth
Expanding your thinkingExperimenting courageouslyLearning and pivotingInspire greatness in our people
Empowering every voiceEncouraging boldnessCelebrating progressAccelerate the impact of our people
Amazing the clientPrioritizing what mattersActing as one#J-18808-Ljbffr
