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Customer Relationship Management Executive

Customer Relationship Management Executive

AM LIFE INTERNATIONAL SDN BHDBandar Puchong Jaya, Selangor, Malaysia
10 hours ago
Job description
  • Respond promptly to customer inquires via phone calls, emails and Whatsapp messages.
  • Provide accurate information about products and services
  • Handle customer complaints or concerns with professionalism and empathy, offering solutions to resolve issues effectively
  • Make outbound calls to customer to share products information and updates
  • Follow up on customer interactions to ensure satisfaction
  • Engage with customers in informal settings such as tea or meals to strengthen rapport
  • Actively listen to customer needs and exceed their expectations
  • Collaborate with CRM team to brainstorm and implement innovative ideas that surprise and delight customers
  • Exhibit strong problem-solving skills to address and pacify customer dissatisfaction
  • Perform general administrative tasks, including copying, filing and documentation
  • Generate monthly, quarterly and annual reports for management, providing insights into customer interaction and feedback.
  • Job Requirements

    • At least 2 year(s) of working experience in the related field
    • Proficiency in Microsoft Office Suite (Word, Excel, Power Point)
    • A passion for engaging with people and building relationships
    • Strong problem-solving and conflict-resolution abilities
    • Excellent communication skills, both verbal and written
    • Ability to work independently and collaboratively within a team
    • Can communicate fluent in Mandarin & English
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    Customer Relationship Management Executive • Bandar Puchong Jaya, Selangor, Malaysia