Job Purpose
The Business Analyst (Insurance – Claims) is responsible for gathering business requirements, analyzing processes, and supporting system testing and deployment to ensure the successful delivery of insurance-related technology and process improvements. With a focus on claims management systems, this role acts as the bridge between business stakeholders and IT teams, ensuring solutions are aligned with business needs and regulatory requirements.
Key Responsibilities
- Business Requirements Gathering & Analysis
- Collaborate with stakeholders from Claims, Underwriting, Operations, and IT to capture and document detailed business requirements.
- Translate business needs into functional specifications, user stories, and process flows.
- Conduct gap analysis between business requirements and system capabilities.
- Ensure requirements comply with regulatory and company standards.
- Testing & Quality Assurance
- Support the creation of test plans, test cases, and test scripts.
- Perform User Acceptance Testing (UAT) with business users and track defect resolution.
- Validate that system enhancements meet business requirements prior to deployment.
- Deployment & Implementation Support
- Assist in system deployment, migration, and post-implementation reviews.
- Provide end-user training and develop user manuals and SOPs.
- Support business users during the initial rollout and stabilization phase.
- Stakeholder Engagement
- Act as a liaison between business users, IT teams, and vendors.
- Conduct workshops, walkthroughs, and presentations to gather feedback and ensure stakeholder alignment.
- Escalate risks, issues, and dependencies that may impact project timelines.
- Continuous Improvement
- Recommend process improvements within the claims domain to enhance efficiency and customer experience.
- Monitor industry trends and insurance technology solutions to suggest innovations.
- Maintain documentation for future enhancements and audits.
Education & Certifications
Bachelor's degree in Business Administration, Insurance, Information Technology, or related field.Certification in Business Analysis (CBAP, CCBA, or PMI-PBA) preferred.Insurance-specific certifications (e.g., AII, CII, or equivalent) are an advantage.Experience
Minimum 3 years of experience as a Business Analyst in the insurance domain, preferably within claims processing.Experience in requirement gathering, UAT support, and deployment activities.Exposure to insurance core systems (e.g., Guidewire, LifeAsia, or equivalent) is a plus.Background in financial services or regulated industries preferred.Technical Skills
Proficiency in requirements documentation, process mapping (Visio, Lucidchart), and workflow analysis.Familiarity with SQL queries, testing tools (JIRA, HP ALM, or similar).