(Chinese and English) Customer Support Consultant, emails / live chats (Remote)

Overview

(Chinese and English) Customer Support Consultant, emails / live chats (Remote) What you will do

Provide exceptional customer support via chats and emails Build positive and long-lasting relationships with customers Meet team KPIs Always be up-to-date with cutting-edge technology Securely work with customers\' sensitive information Apply the latest customer happiness practices Maintain working knowledge of our client\'s products and services Communicate with developers and other departments of various IT companies What you need to succeed in this role

Native Chinese and English upper intermediate (B2 level) At least 6 months of experience in a customer support role Experience with live chats and emails Personal or professional experience in crypto Analytical and research skills Positive and responsible attitude Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Will be a great plus

Experience with CRM systems Experience with Salesforce or Zendesk Benefits and Perks

Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Visit our website : Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Seniority level

Associate Employment type

Contract Job function

Customer Service Industries

IT Services and IT Consulting

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