Deputy Senior Manager, Facilities Management (Kuala Lumpur)

Responsibilities

• Drive Portfolio Performance – Lead overall financial and operational performance, ensuring achievement of revenue, profit, and efficiency targets.
• Ensure Service Excellence – Deliver high customer satisfaction through proactive service management, retention, and continuous improvement initiatives.
• Financial Oversight – Prepare, review, and manage annual budgets, forecasts, and financial reports; monitor costs and profitability across all sites.
• Operational Management – Plan, monitor, and evaluate daily business operations, ensuring seamless service delivery and compliance with contractual KPIs and SLAs.
• Governance, Legal & Compliance – Enforce adherence to all quality, safety, health, environmental, and statutory regulations; manage audits and compliance documentation.
• Vendor & Procurement Management – Oversee procurement activities, vendor performance, and contract compliance to maintain service standards and cost efficiency.
• Portfolio & Facility Management – Conduct regular site inspections, audits, and risk assessments to ensure safety, operational readiness, and continuous improvement.
• Stakeholder & Client Relations – Build strong relationships with clients and stakeholders through transparent communication, timely issue resolution, and reporting.
• Team Leadership – Lead, coach, and develop site teams; manage manpower planning, performance appraisals, and talent development to achieve operational excellence.
• Technology & Data Utilisation – Leverage digital tools (e.g. Edgenta SMART Connect) for performance tracking, reporting, and optimization of portfolio operations.

Requirements

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