Account Management, Senior Executive (MP Beauty)

We are looking for a Regional Senior Account Management Executive based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.

Responsibilities :

• Managing key sellers to drive long-term and short-term business goals while aligning with branding image. To establish strong relationships by being the go-to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post-campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, availability) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking
• Produce daily / weekly / monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations / returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes.

Requirements :

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large-scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals.

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