Front Office Assistant

2. Reservations Management :

• Take and confirm reservations via phone, email, or in-person.
• Update and maintain the reservation system to reflect current availability.
• Assist guests with room bookings, cancellations, and changes to their reservations

3. Guest Assistance and Inquiries :

• Answer phone calls promptly and professionally, addressing guest inquiries or transferring calls as needed.
• Provide guests with information on local attractions, dining, and transportation.
• Handle guest complaints or concerns promptly and efficiently, aiming to resolve issues in a timely and courteous manner.

4. Billing and Payments :

• Process guest payments (cash, credit card, etc.) in accordance with hotel procedures

5. Administrative Tasks :

• Complete daily check-in / check-out forms, guest registration cards, and other required paperwork.
• Maintain an accurate record of hotel occupancy and availability.
• Prepare reports related to hotel occupancy, revenue, and guest feedback as required.

(Apply now at #J-18808-Ljbffr