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Front Office Ambassador

Front Office Ambassador

ibis, ibis Styles, ibis budgetSelangorMalaysia, Selangor, Malaysia
30+ days ago
Job description

Overview

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition : to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, with opportunities to grow and pursue career opportunities in your hotel or other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable and impactful experiences for your customers, colleagues and the planet. Hospitality is a work of heart. Join us and become a Heartist.

Job Description

The Front of House team at ibis Styles Sepang KLIA plays an integral part of the Guest Experience, from greeting all guests as they step from their vehicles, to waving them off at the end of their stay, and everything in between to ensure their stay is the most enjoyable and wonderful experience they have ever had in a 5

  • hotel. No job or request is too small for this team and for this busy group, the teamwork required is undeniable and unique.

Front Office Ambassador – Responsibilities

  • Welcomes guests with a smile and is generally the first point of contact.
  • Responsible for keeping the main reception area clean and tidy.
  • Reads and acknowledges all handovers and guest issues in order to be aware of any issues.
  • Follows expected radio procedure and is mindful of what is communicated and how.
  • Monitors the reception inbox, replying to all emails with an acknowledgment for arrivals and answering all enquiries in a timely manner, ensuring that the inbox is cleared daily.
  • Answers the main phone politely, with a smile and responds to requests accordingly and in a friendly manner.
  • Communicates with other teams to ensure information is shared quickly and efficiently regarding guests requirements using email, phone or talkie.
  • Reports any maintenance issues using the correct procedure and in a timely manner.
  • Monitors check-in sheets and contacts guests ahead of arrival to answer queries and prepare for arrival.
  • Checks the evening handover sheet to ensure any relevant issues are brought to the team’s attention.
  • Maintains a neat appearance and wears a smartly presented uniform with hair secured.
  • Supports the reception welcome cabin to ensure a warm welcome is extended to all arrivals.

    • Qualifications

  • Previous experience in a similar level of establishment is preferred.
  • Previous Front of House and guest-facing experience is essential.
  • Experience with the booking system Opera Cloud is essential; experience is desirable.
  • Strong teamwork and communication skills to effectively collaborate with the FOH team.
  • Flexibility to work evenings, weekends, and holidays as per business needs.
  • Ability to handle complaints and deal promptly with any issues, using tact and diplomacy with a smile.
  • Good health and general fitness is required as carrying and moving luggage is part of this role.
  • Adaptable to rota changes and able to respond to urgent issues calmly, prioritising guest welfare.

    • Additional Information

    Inspired Place for inspiring People. Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 rooms. Host grand celebrations in our expansive ballroom for up to 300 guests, or opt for intimate meetings in our boardroom for 14 attendees. Enjoy a spacious pool area and a resort-inspired experience, just a 6-minute drive from KLIA. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA. Official Website, LinkedIn, TikTok, Facebook, Instagram.

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    Front Office Ambassador • SelangorMalaysia, Selangor, Malaysia