Operations Process Automation Analyst

Role Summary

We are seeking an Operations Process Automation Analyst with 1–2 years of experience to support our growing fintech business. This role is focused on streamlining financial and operational workflows, ensuring seamless integration between our online and offline channels, and driving automation initiatives that improve efficiency, accuracy, and scalability.

You will collaborate closely with operations, risk, compliance, product, and technology teams to design automation solutions that enhance customer experience and operational excellence.

Responsibilities we entrust you with

• Analyze and document end-to-end fintech operations processes (customer onboarding, KYC / AML checks, payments, settlements, reconciliations, merchant operations, etc.).
• Identify automation opportunities across online and offline business workflows.
• Design and implement automation solutions using Power Automate, UiPath, VBA, or Python scripts.
• Collaborate with product, tech, and compliance teams to ensure automation aligns with regulatory requirements and business objectives.
• Maintain and monitor automation workflows, ensuring high accuracy and exception handling.
• Develop and maintain process maps, SOPs, and documentation for automated and manual workflows.
• Analyze automation results and prepare dashboards / reports showing efficiency gains, risk reduction, and cost savings.
• Support continuous improvement initiatives in payments, risk monitoring, merchant onboarding, and customer operations.

What matters in the role

Preferred Skills (Nice-to-Have)

What We Offer

What we Value in Our people

About Pine Labs Malaysia

Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions.

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