Talent.com
Client Relations Officer
Client Relations Officermoomoo • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
Client Relations Officer

Client Relations Officer

moomoo • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
30+ days ago
Job type
  • Quick Apply
Job description

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we’ve rapidly expanded across Malaysia, Australia, Japan, Canada, New Zealand and Singapore, now empowering over 27 million users worldwide.

In Malaysia, Moomoo is on an exciting growth journey to make investing simpler, smarter, and more accessible for everyone. We bring powerful tools, real-time insights, and intuitive technology to help investors at every stage of their journey.

But what truly sets us apart is our mission : to make investing a viable option for people to achieve their financial goals. We’re here to level the playing field—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing, but building a world where smarter investing is within reach for all. If you're excited about driving impact at the intersection of finance and technology, there’s never been a better time to join us.

Job Description

1. Client Engagement and Relationship Management

  • Build and maintain strong relationships with existing clients, fostering trust and loyalty through regular communication, meetings, and responsive service support.
  • Initiate and lead interactions with potential clients to introduce the company’s platform and services, understand their general interests, and provide information to help them effectively use the firm's self-directed investment tools.

2. Business Development

  • Support business growth initiatives by identifying opportunities to enhance client engagement and platform utilization within the existing client base and by increasing awareness among potential clients.
  • Collaborate with cross-functional teams in achieving KPI and business targets through client education, referrals, and promotion of available platform features and services, consistent with the firm's self-directed model.
  • 3. Product and Service Customization

  • Gather feedback from clients and analyze market trends to identify opportunities for improving user experience or enhancing existing platform services.
  • Work closely with the product development team to communicate client feedback and support the design and implementation of platform features suitable for clients trading in the stock market.
  • 4. Market and Industry Knowledge

  • Stay updated on the latest market trends, financial regulations, and stock market developments in the respective region(s).
  • Use this knowledge to provide factual and educational market information to clients, helping them understand the trading environment without conducting or providing any market analysis, investment advice, recommendations, or opinions on specific investments.
  • 5. Reporting and Documentation

  • Maintain accurate client records, document communications, and prepare regular reports on client interactions, platform feedback, and engagement activities.
  • 6. Other Duties

  • Perform any ad-hoc duties as assigned.
  • Requirements

  • Bachelor’s degree or above in Business Management, Finance, Economics, or related disciplines.
  • Fresh graduates are welcome to apply.
  • Experience in client relations, account servicing, or a similar role within financial services, brokerage, or an outbound call center is preferred.
  • Exposure to or knowledge of capital markets and investment-related products is an advantage.
  • Five working days per week.
  • Language proficiency in English and Mandarin.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Independent, self-motivated, and detail-oriented team player who can thrive in a dynamic, fast-paced environment.
  • Benefits

    We offer a comprehensive and holistic work experience and package as follows :

  • 13-Month Salary (Contractual Bonus)
  • Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment
  • Please note that only short-listed candidates will be contacted. Thank you.

    Create a job alert for this search

    Client • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

    Related jobs
    APAC Chief Client Officer - Growth & Strategy Leader

    APAC Chief Client Officer - Growth & Strategy Leader

    Ipsos in Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    A leading market research firm in Kuala Lumpur is seeking a Chief Client Officer (CCO) for Asia Pacific.This executive-level role demands a strategic leader to drive growth and manage client relati...Show more
    Last updated: 2 days ago • Promoted
    Regional Site Management Leader Asia

    Regional Site Management Leader Asia

    GE Vernova • Kuala Selangor, Kuala Selangor, Malaysia
    Manage Site Management Organization within region.Ensure successful execution of Site Projects within time and budget and develop the Site. Strict observance and implementation of the Business EHS / Q...Show more
    Last updated: 30+ days ago • Promoted
    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

    Bowtie Life Insurance Company Limited • Selayang Municipal Council, Selayang Municipal Council, Malaysia
    Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Show more
    Last updated: 30+ days ago • Promoted
    Global Early Careers & University Relations Director Remote

    Global Early Careers & University Relations Director Remote

    Renesas Electronics • Kuala Selangor, Kuala Selangor, Malaysia
    A leading global semiconductor company in Penang is seeking a Director of Early Careers & University Relations to lead its strategy for attracting and developing emerging talent.The role involves m...Show more
    Last updated: 1 day ago • Promoted
    Associate Director, Organizational Change Management (OCM)

    Associate Director, Organizational Change Management (OCM)

    Avasant • Seremban, Negeri Sembilan, Malaysia
    Organizational Change Manager (OCM).Avasant is a Los Angeles, California based top management consulting and research firm providing Strategic Sourcing, IT and Business Transformation, and Global S...Show more
    Last updated: 7 days ago • Promoted
    Lead Counsel

    Lead Counsel

    respond.io • Kuala Selangor, Kuala Selangor, Malaysia
    Experience : 5 to 8 years in commercial or technology law.You will create the legal foundation that supports our next phase of scale and work directly with the executive team across commercial, priv...Show more
    Last updated: 3 days ago • Promoted
    Senior Ethics & Compliance Risk Governance Lead | Remote

    Senior Ethics & Compliance Risk Governance Lead | Remote

    Oman Shell • Sepang, Sepang, Malaysia
    A leading energy company in Selangor, Malaysia is seeking an E&C Risk Governance Lead to manage and coordinate E&C risk management processes. You will develop and improve reporting for senior stakeh...Show more
    Last updated: 2 days ago • Promoted
    Chief Client Officer (CCO) For Asia Pacific

    Chief Client Officer (CCO) For Asia Pacific

    Ipsos in Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia
    Chief Client Officer (CCO) For Asia Pacific.We are proud to be a certified ‘Great Place to Work’ and an equal opportunity employer committed to diversity, inclusion, and sustainability.When you joi...Show more
    Last updated: 2 days ago • Promoted
    Legal & Compliance Exec — Contracts & Regulations (Remote)

    Legal & Compliance Exec — Contracts & Regulations (Remote)

    Nala Groups • Sepang, Selangor, Malaysia
    A legal services company is looking for a Legal & Compliance Executive in Malaysia.The role involves drafting regulations and contracts, ensuring compliance, and reviewing business documents.The id...Show more
    Last updated: 6 days ago • Promoted
    Senior E&C Risk Governance Lead - Remote

    Senior E&C Risk Governance Lead - Remote

    Oman Shell • Kuala Selangor, Kuala Selangor, Malaysia
    A leading energy company located in Cyberjaya is seeking an E&C Risk Governance Lead to manage E&C risk management processes, improving frameworks and reporting for stakeholder engagement.The ideal...Show more
    Last updated: 6 days ago • Promoted
    Relationship Manager

    Relationship Manager

    Cartrack • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    Are you a results-driven, observant, and innovative individual? Do you take ownership, embrace challenges, and love problem-solving? Join a world-leading smart mobility SaaS tech company with over ...Show more
    Last updated: 30+ days ago • Promoted
    Debt Collector / Collections Officer

    Debt Collector / Collections Officer

    Cartrack • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a. Our teams are collaborative, vibrant and fast-growing and all team me...Show more
    Last updated: 30+ days ago • Promoted
    Officer, Customer Relations

    Officer, Customer Relations

    Sime Darby Motors Group • SelangorMalaysia, Selangor, Malaysia
    Officer, Customer Relations page is loaded## Officer, Customer Relationslocations : Malaysia | Selangor | SDAC Ara (B113)time type : Full timeposted on : Posted 30+ Days Agojob requisition id : ...Show more
    Last updated: 7 days ago • Promoted
    Regional Engagement Lead — Global Cybersecurity (Remote)

    Regional Engagement Lead — Global Cybersecurity (Remote)

    Positka • Selayang Municipal Council, Selayang Municipal Council, Malaysia
    A boutique consulting firm is seeking a Regional Engagement Manager in Kuala Lumpur.This role requires 7+ years of experience in Project Management and fluency in Mandarin for client communication ...Show more
    Last updated: 3 days ago • Promoted
    Remote German O2C Analyst — Collections & Cash

    Remote German O2C Analyst — Collections & Cash

    Danaher Corporation • Seremban, Negeri Sembilan, Malaysia
    A global technology company in Kuala Lumpur is seeking an O2C Analyst with fluency in German to manage collection activities. The role involves supporting timely customer payments, stakeholder engag...Show more
    Last updated: 4 days ago • Promoted
    Independent Business Development Director | Commission-Driven

    Independent Business Development Director | Commission-Driven

    Frost & Sullivan • Kuala Selangor, Kuala Selangor, Malaysia
    A global consulting firm in Petaling Jaya is seeking a Business Development Director to leverage market knowledge and drive sales across various service lines including consulting and research.The ...Show more
    Last updated: 2 days ago • Promoted
    Client Services Partner

    Client Services Partner

    Axiata Digital Labs • Kuala Lumpur, Malaysia
    The Client Services Partner at ADL leads the charge in delivering exceptional service to our clients, ensuring projects valued up to $10M are executed flawlessly on time, within budget, and to the ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Relations Manager (Remote based)

    Customer Relations Manager (Remote based)

    Alpha Iota BPO Sdn Bhd • Kuala Lumpur, Malaysia
    Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating and Suppor...Show more
    Last updated: 30+ days ago • Promoted