Delivery Hub Manager

About the Role

Sitecore is expanding its global delivery capability through the launch of the CVR Services Solutions Hub in Kuala Lumpur. The Hub will support our global Professional Services and Customer Success teams by executing standardized, repeatable, and process‑driven activities that enable our field consultants to focus on strategic customer engagement.

This non‑client‑facing leadership role focuses on operational delivery, quality and team performance.

What You’ll Do

• Lead and coach a small team of delivery consultants, driving operational excellence, quality and efficiency.
• Monitor execution quality, ensuring SLA adherence, documentation standards and process adherence.
• Serve as the primary interface between Hub resources and regional field teams to align on priorities, expectations and deliverables.
• Execute standardized and repeatable activities across advisory, customer success and project management workstreams.
• Track key metrics (SLA adherence, utilization, error rate, delivery volume) and communicate insights to leadership.
• Support recruitment, onboarding, and capability development within the Hub, fostering a culture of learning and accountability.
• Identify automation, tooling or process opportunities to drive scalability and efficiency.

What You Need to Succeed

Additional Skills That Set You Apart

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

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