(Work From Home) Mandarin Customer Service Executive (Live Chat - Typing Only)

BlacksireJohor Bahru, Johor, Malaysia

30+ days ago

Job description

This job is a full-time remote position where you'll chat with Mandarin-speaking customers to help them with their inquiries. You might like this job because it offers great benefits and opportunities for career growth while working from home!

What You’ll Gain :

A clear career progression path with multiple growth opportunities.

Key Responsibilities :

Respond professionally to live chat inquiries and address customer questions in a timely and courteous manner.

Develop a strong understanding of company products, services, and operations to effectively resolve customer issues and deliver excellent service.

Handle complaints empathetically and efficiently, providing appropriate solutions within set timeframes and following up to ensure complete resolution.

Assist with ad hoc customer service tasks and administrative duties as required.

Maintain high levels of customer satisfaction by delivering consistent, professional support.

Job Requirements

Minimum of 1 year experience in customer service, ideally in a remote or virtual setting.

Comfortable working in a fast-paced environment; self-motivated, customer-focused, results-driven, and disciplined.

Strong multitasking, time management, and organizational skills.

Creative thinker with effective problem-solving abilities.

Reliable internet connection as this is a work-from-home role.

Flexibility to work 24 / 7 rotating shifts, including midnight shift, weekends and public holidays. You would be working 9 hours per day (including 1 hour break), with 2 days off per week.

Proficiency in English, Bahasa Melayu, and Mandarin (written and spoken) is required.

Skills

Customer Service

Company Benefits

Leader's & Mentor's Support

Seek help, receive feedback, set goals & develop your skills.

Fast-Paced Career Path

Opportunities for professional development, promotions & pay rises.

We care about you and love to meet your healthcare needs.

Black Sire, a Digital Solutions Company. As we move into the era of the Information Age, information technology has rapidly transformed over the years and is now inevitable in our daily lives. With that in mind, businesses today are also quick to adapt to the new age by establishing a strong online presence and existence. Here at BLACK SIRE TECHNOLOGY, we strive to be a one-stop hub that is able to cater to our clients’ needs.

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Customer Service Executive • Johor Bahru, Johor, Malaysia

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