(Johor) Mandarin Customer Service QA Team Lead
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia30+ days ago
Job descriptionMinimum 2 years of experience in Quality Assurance, ideally in BPO or e-commerce sector. Proven experience as a QA Team Lead. Background in customer service is highly preferred. Excellent analytical, listening, and communication skills. Proficient in Mandarin and English (spoken and written); Cantonese is a plus. Flexible and willing to work in a 24 / 7 environment. Training Provided Allowance Provided EPF and SOCSO Annual Leave / Medical Leave 5 Working Days Associate Full-time Customer Service Industries : Human Resources Services
Overview
Quality Assurance Team Lead role with focus on delivering accurate audits, coaching agents, and driving service quality in a BPO / e-commerce environment. Base pay range information is provided by the employer. Your actual pay will be based on skills and experience.
Responsibilities
- Lead and guide QA team to deliver accurate audits and feedback.
- Monitor and evaluate customer interactions for service quality and compliance.
- Coach and support agents to consistently meet luxury service standards.
- Work with operations and training teams to improve processes and performance.
- Provide reports and insights to management and client stakeholders.
Qualifications
Benefits
Seniorities
Employment type
Job function
Location : Nusa Jaya, Johore, Malaysia
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Customer Service Mandarin • Iskandar Puteri, Johor, Malaysia
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