This job offer is not available in your country.

VP, Operations, Malaysia

Rimini StreetMalaysia, Malaysia

30+ days ago

Job description

Join to apply for the VP, Operations, Malaysia role at Rimini Street

Continue with Google Continue with Google

Join to apply for the VP, Operations, Malaysia role at Rimini Street

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

About Rimini Street, Inc.

To learn more, please visit and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a VP, Operations, Malaysia. The role will report directly to the GVP, Operations (GCC, India). Qualified candidates can work remotely, preferred location is near Kuala Lumpur (KL), other locations in Malaysia may be considered.

Position Summary

The Vice President of Operations will lead our service delivery operations in the region, deliver exceptional service to our clients and extend our leadership position in the application management and software support market. He / she will be responsible for all aspects of Rimini Street’s operations in the region, maintaining a line-of-sight across all activities that contribute to business success and client satisfaction and retention. The job holder will need to operate in a matrix environment with a mix of direct and dotted line reports with ultimate accountability for the operations and performance of the region. Success in this role will be based on delivering client retention, client satisfaction, costs and profitability.

Essential Duties & Responsibilities

Oversee all Rimini Street activities and operations in the region, leading a world-class team across Service Delivery
Drive coordination across all functions within the region, both those that directly report and functions that report to Global functional leaders
Develop and execute a plan to meet quarterly and annual goals for client retention, client satisfaction, costs and profit
Maintain high levels of client satisfaction by organizing and coordinating all in-region resources spanning multiple client-facing functions
Work closely with Legal and Finance to ensure client contracts provide a great customer experience, proactive protections for the company and meet revenue / profitability goals
Recruit, retain and grow top performing teams in service delivery, collaborate with peer group of Regional GCC leaders on common issues, best practices and shared activities and programs
Represent and evangelize Rimini Street as a compelling spokesperson, telling the Rimini Street story to clients, investors and partners to promote the company and build the brand.
Develop, protect, reinforce and extend the unique and strong Rimini Street culture across the entire Malaysia Rimini Street team

Education

Bachelor's degree in a relevant field such as Information Technology, Business Administration, or equivalent experience

Location

Remote - Kuala Lumpur, Malaysia

Languages

Fluent English

Experience

10-15 years’ experience in Delivery, Operations role with at least five years in a complex leadership and management role. Global management experience through multi-national business strongly required

Demonstrated experience in scaling up GCC operations is desired

Experience in overseeing organizational service delivery operations, with an understanding of how to identify risks, effectively manage engineering professionals, and ensure high standards of service delivery and compliance across the organization

Understanding of global business and development trends, with an ability to anticipate future consequences of those trends and build them into long-term planning

Experience overseeing diverse compliance requirements, including government, and contracts

Experience with risk management and a track recording of successfully managing risk across a complex operating environment (specific experience doing this in a global setting preferred)

Qualifications & Skills

Think strategically, execute tactically, and collaborate across many teams, levels, and situations

The ability to lead, develop, and inspire a team of professionals in a high growth, rapidly changing environment

The ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of people within the company

A strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions

A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement

Strong communication skills, experience working with remote or highly dispersed teams, and a spirit of teamwork are essential to thrive within this structure.

Ability to establish cultural competency in partnering with racially, culturally, and linguistically diverse groups

Familiarity with Business Intelligence tools and a track record of successful use or incorporation of such tools in daily decision-making

Ability to foster a creative, professional, and open management culture that empowers employees to fulfill their potential and encourages innovative thinking. Excellent capacity building, team building / management, and coordination skills and a comfort in a matrixed and global environment. An ability to delegate responsibilities effectively and coach and mentor directs and key talent

Ability and willingness to work in challenging and dynamic environments, and to see through challenges by being on the solutions side

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies

Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here :

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Seniority level

Executive

Employment type

Full-time

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Rimini Street by 2x

Continue with Google Continue with Google

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Malaysia • Malaysia, Malaysia

Related jobs

Promoted

VP2, Head of Channel Ops-Retail Ops

Monroe Consulting GroupMalaysia, Malaysia

Executive recruitment firm Monroe Consulting Group's Professional Division is partnering with a leading financial institution that is making its mark in the innovation realm.Our esteemed client is ...Show moreLast updated: 3 days ago

Promoted

E-Commerce Director

Publicis Groupe ANZMalaysia, Malaysia

The E-Commerce Director will lead our client’s e-commerce strategy and operations within our media agency.The ideal candidate will have a strong background in digital marketing and e-commerce, with...Show moreLast updated: 2 days ago

Promoted

FP&A Team Lead

fuelfinanceMalaysia, Malaysia

Fuelfinance is on a mission to revolutionize financial management for early-stage startups, empowering them to take control of their finances and thrive. We recently raised $1M in Seed Funding from ...Show moreLast updated: 3 days ago

Promoted

Role & Responsibilities

AtomeMalaysia, Malaysia

Full-time | Risk Control | Malaysia | 3 to 5 years.Monitoring client trade flow and execution.Preparing daily client account analysis. Preparing various trade reports and processing comprehensive da...Show moreLast updated: 4 days ago

Promoted
New!

Manager - MI & Insight, GIAI (Singapore, Malaysia)

Standard Chartered BankMalaysia, Malaysia

This role could be based in Singapore and Malaysia.When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country ...Show moreLast updated: 21 hours ago

Client Manager - Malaysia-based

First AdvantageMalaysia, Remote, MY

Quick Apply

Client Managers serve as the account holder and 1st level of case escalations.They build relationships with clients and act as their guide and advocate in every interaction with the business.As the...Show moreLast updated: 30+ days ago

Promoted

FVP, Center Head of Cash Management Operations

Monroe Consulting GroupMalaysia, Malaysia

Promoted

Associate Director, HR Operations

Argyll Scott SingaporeMalaysia, Malaysia

Associate Director, HR Operations.Our client, an established and reputable financial services organization, is seeking an. Associate Director, HR Operations.HR operations framework across its Value ...Show moreLast updated: 4 days ago

Promoted

Head of Marketing

AtlasMalaysia, Malaysia

Marketing Consultant | Expert in Full-Funnel Strategies, Subscriptions, Events, Paid Advertising, CRM Optimization, People & Project Management. Looking for a fast-paced, high-growth environment whe...Show moreLast updated: 2 days ago

Director of Business Development - Central Asia

Libertex GroupMY

Quick Apply

Established in 1997, the Libertex Group has helped shape the online trading industry by merging innovative technology, market movements and digital trends. The multi-awarded online trading platform,...Show moreLast updated: 20 days ago

Promoted

Vice President Finance

LTS SearchMalaysia, Malaysia

The VP of Finance is responsible for overseeing all Finance functions across Malaysia operations, including financial and management reporting, policy implementation, compliance, and cost optimizat...Show moreLast updated: 3 days ago

Mission Sales Director, Malaysia

ICEYEMY

Quick Apply

Position : Missions Sales Director.ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; ...Show moreLast updated: 30+ days ago

Deputy Territory Director - Indonesia

Pipecare GroupMY

Quick Apply

About LIN SCAN LIN SCAN provides comprehensive in-line inspection solutions for the oil and gas industry, ensuring pipeline integrity through highly accurate data for maintenance and repair program...Show moreLast updated: 30+ days ago

Promoted

E-Commerce Director

Publicis GroupeMalaysia, Malaysia

Promoted

E-Commerce Director

PublicisgroupeMalaysia, Malaysia

Promoted

E-Commerce Director

Starcom MelbourneMalaysia, Malaysia

Promoted

Global Payroll Operations Specialist - Malaysia

RipplingMalaysia, Malaysia

Global Payroll Operations Specialist - Malaysia.Rippling gives businesses one place to run HR, IT, and Finance.It brings together all of the workforce systems that are normally scattered across a c...Show moreLast updated: 4 days ago

Marketing Operations Manager (APJ)

DigitalMY

Quick Apply

We are seeking an experienced .Marketing Operations Manager (Contract, Remote Role) .APJ region to lead operational programming and manage the tech stack in Marketo and related platforms....Show moreLast updated: 16 days ago