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Digital Product Manager, Malaysia

Digital Product Manager, Malaysia

IkeaPetaling Jaya, Malaysia
30+ days ago
Job description

Job description

About the job

We are looking for a passionate and collaborative individual to be part of our growing Digital team in IKEA Southeast Asia & Mexico. As the Digital Product Manager, we expect you to continuously develop the products within your portfolio, by identifying growth opportunities and leading the product vision, roadmap and enhancement, ensuring a great experience for our customers across touch points

Your assignment

You will be responsible for a growing portfolio of multiple customer facing digital products across our IKEA online and offline channels.

  • Define the product vision, product roadmap and backlog and identify growth opportunities in line with customer / user needs and business objectives, together with business partners and stakeholders.
  • Maintain the product roadmap and backlog by highlighting priorities and dependencies, and prioritize with customer / user and business value, maintaining alignment with all stakeholders.
  • Define detailed product requirements, oversee product progress and quality assurance by liaising with product engineering and / or external vendors, to deliver effective products.
  • Identify product enhancements and new opportunities to improve customer experience through actionable customer journey / data insights and technology / business trends.
  • Promote transparency and clear communication on product release plans, product progress, roadmap / backlog and product usage / guidance.
  • Explore new solutions to meet the organizations future business expansion and growth plan.
  • Work closely with internal stakeholders and external vendors, developing good relationships across geographical location

Qualification

Your profile

You have a strong desire to continuously explore and develop digital solutions, to create a better everyday life for our customers / users, enabling long-term growth / profitability for the business.

  • Excellent leadership and stakeholder management skills, a good communicator, listener and influencer, able to express and identify different point of views and weigh priorities and decisions
  • Values the diversity of our customers and co-workers
  • Proven track-record of leading digital development for digital solutions, with a good balance between customer / user experience and business focus, in a cross-functional development team.
  • You have broad and deep understanding of market trends, new technologies and different digital components, and how to influence the customer / user journey in the overall product experience.
  • Understanding of agile / scrum development processes
  • Deep understanding of quantitative and qualitative research methods for actionable insights.
  • Genuinely driven to make a difference and able to maintain effective work behaviour in the face of challenges.
  • Deep knowledge of Retail and Shopping Centres digital ecosystems and processes
  • Technical background in digital solutions and / or consulting experience is a plus
  • Capabilities

  • Strong analytical, problem solving and planning skills, with a drive for result and optimization.
  • Future oriented, with a proactive attitude.
  • Creative and innovative, able to challenge status quo and common ways of thinking.
  • Demonstrates integrity and good judgement.
  • Excellent communication skills, effective influencer and decision-maker.
  • Strong alignment to company culture and values.
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    Digital Product Manager • Petaling Jaya, Malaysia