Job description
About the job
We are looking for a passionate and collaborative individual to be part of our growing Digital team in IKEA Southeast Asia & Mexico. As the Digital Product Manager, we expect you to continuously develop the products within your portfolio, by identifying growth opportunities and leading the product vision, roadmap and enhancement, ensuring a great experience for our customers across touch points
Your assignment
You will be responsible for a growing portfolio of multiple customer facing digital products across our IKEA online and offline channels.
- Define the product vision, product roadmap and backlog and identify growth opportunities in line with customer / user needs and business objectives, together with business partners and stakeholders.
- Maintain the product roadmap and backlog by highlighting priorities and dependencies, and prioritize with customer / user and business value, maintaining alignment with all stakeholders.
- Define detailed product requirements, oversee product progress and quality assurance by liaising with product engineering and / or external vendors, to deliver effective products.
- Identify product enhancements and new opportunities to improve customer experience through actionable customer journey / data insights and technology / business trends.
- Promote transparency and clear communication on product release plans, product progress, roadmap / backlog and product usage / guidance.
- Explore new solutions to meet the organizations future business expansion and growth plan.
- Work closely with internal stakeholders and external vendors, developing good relationships across geographical location
Qualification
Your profile
You have a strong desire to continuously explore and develop digital solutions, to create a better everyday life for our customers / users, enabling long-term growth / profitability for the business.
Excellent leadership and stakeholder management skills, a good communicator, listener and influencer, able to express and identify different point of views and weigh priorities and decisionsValues the diversity of our customers and co-workersProven track-record of leading digital development for digital solutions, with a good balance between customer / user experience and business focus, in a cross-functional development team.You have broad and deep understanding of market trends, new technologies and different digital components, and how to influence the customer / user journey in the overall product experience.Understanding of agile / scrum development processesDeep understanding of quantitative and qualitative research methods for actionable insights.Genuinely driven to make a difference and able to maintain effective work behaviour in the face of challenges.Deep knowledge of Retail and Shopping Centres digital ecosystems and processesTechnical background in digital solutions and / or consulting experience is a plusCapabilities
Strong analytical, problem solving and planning skills, with a drive for result and optimization.Future oriented, with a proactive attitude.Creative and innovative, able to challenge status quo and common ways of thinking.Demonstrates integrity and good judgement.Excellent communication skills, effective influencer and decision-maker.Strong alignment to company culture and values.