Operations Manager (Healthcare Industry)

About the Client

Our client is a leading Malaysian healthcare group that specialises in providing tertiary medical care and comprehensive specialist services. They are dedicated to developing and upgrading hospitals across the country, delivering world-class healthcare solutions. With a strong focus on healing, comfort, and hope, they uphold the highest standards of patient care and safety.

Key Responsibilities :

A healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities, ensuring that all processes run efficiently while maintaining high standards of patient care. Key responsibilities typically include :

• Management of Staff : Supervising healthcare staff, including doctors, nurses, and administrative personnel, ensuring they meet performance expectations and comply with policies.
• Budgeting and Financial Management : Overseeing financial operations, including managing budgets, controlling costs, and ensuring financial performance aligns with organizational goals.
• Policy and Compliance : Ensuring that the facility adheres to healthcare regulations, safety standards, and patient care policies. Staying updated with healthcare laws and regulations.
• Process Improvement : Identifying areas for operational improvement and implementing strategies to enhance efficiency, reduce costs, and improve patient outcomes.
• Resource Allocation : Managing the allocation of resources such as medical equipment, supplies, and staff to ensure optimal patient care.
• Patient Satisfaction and Quality Care : Ensuring high levels of patient satisfaction by maintaining quality care standards and addressing concerns or complaints.
• Reporting and Documentation : Preparing and submitting reports on operations, performance metrics, and patient outcomes to senior management.
• Collaboration : Working closely with physicians, department heads, and other healthcare professionals to ensure smooth operations across departments.
• Information Management : Monitor and evaluate data integration across the departments. Ensure functionality of ICT devices in the operations department. Ensure reliability of operations data for use by hospital staff.
• Ensure operational excellence is achieved through the utilization of organization ICT solutions.
• Ensure ICT-based new products and service lines for the patient are operationalized / utilized.

Job Requirements :