Clinical Trial Payment Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Clinical Trial Payment Specialist will be responsible for facilitating all site payment activities related to Roche clinical studies, while ensuring compliance with country-specific regulations. This role requires a problem-solver who can achieve accurate and timely results while positively influencing others to meet objectives and milestones. The specialist will manage and triage escalations related to clinical trial payments, ensuring swift resolution and clear communication across stakeholders. They will also collaborate closely with cross-functional teams, such as Finance, Procurement, and Clinical Operations, to ensure alignment on payment timelines, reconciliation, and issue resolution. Proficiency in maintaining the accuracy of site payments through Roche database systems, such as SAP, MyBuy, and Veeva, is essential. The ability to work independently with minimal supervision will also be crucial in fulfilling these responsibilities.

Responsibilities

• Ensure the necessary information is recorded in Roche systems, e.g. SAP, MyBuy and Veeva to generate corresponding payment proposals and / or reports.
• Generate the necessary reports to consolidate a payment proposal per Research Center, according to Clinical Trial Agreements and appropriate timelines.
• Manage payments to the Research Centers through the applicable Roche systems.
• Perform payment reconciliation as needed, and assist the Research Centers in case of payment issues.
• Provide requested site related payment information (i.e. verification of payments, site communication) to respective countries for financial oversight purposes.
• Respond to audit inquiries and requests if applicable.
• Make recommendations regarding new and innovative solutions for payment processes, forecasts, and resources that could increase the accuracy, efficiency, and productivity of the process.
• Train new resources joining the team on payment processes.
• Maintain the data in systems :
• Update and maintain the vendor and contract information in order to process payments
• Update and maintain study status and forecast information in the Roche systems
• Ensure the accuracy of site payments
• Setting up Clinical Trial Purchase Requisition and manage them E2E
• Drive resolution of payment related issues and contribute to problem resolution
• Participate in Stakeholder meetings as a subject matter expert and point of contact
• Calculate and distribute key performance indicators (KPIs) related to payment processes, ensuring transparency and accountability across stakeholders.

Who you are

Further requirements

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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