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Workforce Management Associate- Rostering

PERSOL APAC BUSINESS SUPPORT SERVICES SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia

12 hours ago

Job description

Why join us?

Great working culture
Young, energetic and fun learning organization
Strategic location ~within walking distance to MRT and KL Monorail

Job Description

Actively delivering roster planning activities with sense of urgency and accountability in meeting the deadlines and customer expectation with no limit to the following areas preferred :

Build and checking Rosters

Editing and updating Rosters

Roster Adjustments – Creating / Removing

Ensure the Rosters created are based on the client needs and expectation, ensuring that the data is accurate and complete

Managing any issues that may arise towards resolution in a collaborative and timely manner

Effectively and efficiently managing your workload assigned, primarily through emails, whilst multitasking in terms of resolving competing priorities, handling calls and meeting requested deadlines.

Provide weekly / monthly report as per scheduled from systems and ad-hoc report as per request from stakeholders.

Completing operations whilst providing backup support to team members on other activities during holidays

Ability to work in a high volume, fast moving operational business.

Able to demonstrate and combine a methodical and organized approach to work situations with high attention to detail.

Professional and customer-focused in your approach including absolute discretion and sensitivity in handling confidential matters and information.

Job Requirements

Degree / Diploma in Human Resource / Business Administration or equivalent.

Experience in workforce planning or Rosters scheduling real-time monitoring related experience an added advantage.

Willing to work at early morning shift to support Australia Team (4am / 5am / 7am) and follow Australia public Holiday

Good command of English language especially in dealing with Australian market

Exhibits good rosters scheduling expertise and command of relevant process flow, policies, procedure, etc.

Proficient use of applicable technology and MS Office.

Strong communication and interpersonal skills and collaborative team spirit.

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Workforce Management • Kuala Lumpur, Kuala Lumpur, Malaysia

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