Talent.com
Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Relocate to Malta Service Delivery Manager (Consulting / Big 4)

Black Pen RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia
3 days ago
Job description

Overview

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. They are seeking an experienced Service Delivery Manager to join their team as they strengthen support and managed services offerings.

Job Details

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

  • Minimum of 7 years’ service delivery management experience working within an IT Support / Managed Services environment
  • Good communication skills and an excellent command of English language
  • Strong customer focus with the ability to operate at all contact levels including senior manager / director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People oriented, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • ITIL certified

Responsibilities

  • Provide end to end ownership of customer service contracts
  • Building relationships with customers to ensure renewals year on year of managed service contracts
  • Financial Responsibilities for the commercial elements of the customer service contracts
  • Work across our ITIL based services, incident, problem, change and release management processes to make sure that excellent customer experience is always delivered
  • Coordinate effort and liaise between onshore, nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers always receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalised creation and ownership with end customers
  • Working as a team to make sure continual improvement of our service
  • The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
  • Microsoft Business Solutions Overview

    Your long-term future is every bit as important to our client as it is to you. That’s why their aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, their clients, and their communities.

    This sets out all the different ways you’ll be rewarded at the firm. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

    #Bethechange and #makethechange. Join our client’s talented, successful team and make the leap into the future.

    Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.

    #J-18808-Ljbffr

    Create a job alert for this search

    Delivery Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

    Related jobs
    • Promoted
    Technical Delivery Manager (Core Banking - SilverLake)

    Technical Delivery Manager (Core Banking - SilverLake)

    LuxoftKuala Lumpur, Kuala Lumpur, Malaysia
    Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants t...Show moreLast updated: 30+ days ago
    • Promoted
    Introducing Brokers (IB Partners) - Malaysia

    Introducing Brokers (IB Partners) - Malaysia

    Newton Global Commercial Business LtdKuala Selangor, Kuala Selangor, Malaysia
    Introducing Brokers (IB Partners) - Malaysia.Introducing Brokers (IB Partners) - Malaysia.Newton Global Commercial Business Ltd. Direct message the job poster from Newton Global Commercial Business ...Show moreLast updated: 4 days ago
    • Promoted
    Product Delivery Manager

    Product Delivery Manager

    AXA Group OperationsPuchong, Selangor, Malaysia
    As a world-leading insurance company, we act for human progress by protecting what matters.With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic an...Show moreLast updated: 23 days ago
    • Promoted
    Manager, Operations, OneTPRM Service Delivery

    Manager, Operations, OneTPRM Service Delivery

    Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
    This role is to support the IGA team to support the transition to the new platform; TPRM.This role ensures seamless operations by coordinating cross-functional support, monitoring service delivery ...Show moreLast updated: 11 days ago
    • Promoted
    Client Delivery Director

    Client Delivery Director

    2XKuala Lumpur, Kuala Lumpur, Malaysia
    X Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Responsible and accountable for the stability of client accounts by nurturing the relationship with client stakeholde...Show moreLast updated: 30+ days ago
    • Promoted
    T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY

    T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY

    Deloitte PLTKuala Lumpur, Kuala Lumpur, Malaysia
    Select how often (in days) to receive an alert : .T&T Senior Manager - ETP As A Service / Opearate (Senior Service Delivery Manager - SAP) - MY. Service Line / Portfolios : Enterprise Technology & Perfor...Show moreLast updated: 30+ days ago
    • Promoted
    Enterprise Project Manager

    Enterprise Project Manager

    CanonicalSeremban, Negeri Sembilan, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Takaful MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
    The Service Delivery Manager (SDM) of technology governance is responsible for ensuring that IT services are delivered in a controlled, compliant, and efficient manner aligned with internal policie...Show moreLast updated: 24 days ago
    • Promoted
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    AgodaSeremban, Negeri Sembilan, Malaysia
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Mobile Partnership Service Delivery

    Senior Manager, Mobile Partnership Service Delivery

    ADAKuala Lumpur, Kuala Lumpur, Malaysia
    ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 12 markets in South and Southeast Asia ...Show moreLast updated: 30+ days ago
    • Promoted
    Service Manager

    Service Manager

    SUNLINE TECHNICAL SERVICES SDN BHDKuala Lumpur City Centre, Kuala Lumpur, Malaysia
    Minimum Diploma in Mechanical Engineering.Air Conditioning services and repairs .Excellent written and verbal communication skills in English and Bahasa Malaysia. The ideal candidate will provi...Show moreLast updated: 4 days ago
    • Promoted
    Technical Delivery Project Manager

    Technical Delivery Project Manager

    MAXIS MalaysiaKampung Paya, Kuala Lumpur, Malaysia
    Technical Delivery Project Manager page is loaded## Technical Delivery Project Managerlocations : Menara Maxistime type : Full timeposted on : Posted Yesterdaytime left to apply : End Date : Nov...Show moreLast updated: 14 days ago
    • Promoted
    Enablement Partner, Adoption

    Enablement Partner, Adoption

    SEEKSeremban, Negeri Sembilan, Malaysia
    SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale.Our purpose is to help people live more fulfilling and productive working lives and helps organisations succeed...Show moreLast updated: 30+ days ago
    • Promoted
    Senior SAP Transformation Consultant

    Senior SAP Transformation Consultant

    EPI-USE Labs GmbHKuala Selangor, Kuala Selangor, Malaysia
    Role : Senior SAP Transformation Consultant.We are seeking Advanced Consultants with a strong interest and aptitude in solutions architecture. Role holders will be Subject Matter Experts across relev...Show moreLast updated: 30+ days ago
    • Promoted
    Service Delivery Manager

    Service Delivery Manager

    Career HorizonsKuala Lumpur, Kuala Lumpur, Malaysia
    In terms of support case management and reporting, preventive maintenance arrangement and report presentation, service performance assessment, execution of improvement plan, and escalation manageme...Show moreLast updated: 30+ days ago
    • Promoted
    Client Delivery Manager – EUC

    Client Delivery Manager – EUC

    CTC GLOBAL SDN BHDPetaling Jaya, Selangor, Malaysia
    Leadership and Team Management.Leads a team of operations / technical services professionals accountable for all aspects of inbound customer service, including multi-platform and multi-software packa...Show moreLast updated: 30+ days ago
    • Promoted
    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Project Manager (Project Delivery)(Relocate to Malta / Big 4)

    Black Pen RecruitmentKuala Lumpur, Kuala Lumpur, Malaysia
    Our client is looking for a talented Project Manager to form part of their project delivery team, who is eager to work in a fast-paced environment. This outstanding ERP career development opportunit...Show moreLast updated: 3 days ago
    • Promoted
    Senior Manager, Channel Service Delivery

    Senior Manager, Channel Service Delivery

    ADAKuala Lumpur, Kuala Lumpur, Malaysia
    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digita...Show moreLast updated: 30+ days ago