Customer Experience Specialist - Global Online Travel Platform
PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd – ECPCKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionMinimum SPM qualification Excellent English & Mandarin (Cantonese is an advantage) 1+ year experience in customer service preferred Strong communication, problem-solving & multitasking skills Willing to work shifts, weekends & public holidays Detail-oriented, responsible, and adaptable under pressure
Customer Experience Specialist - Global Online Travel Platform
Employer : PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd – ECPC – Kuala Lumpur, Kuala Lumpur
Location : The Exchange 106, TRX, Kuala Lumpur
Employment Type : Permanent | Hybrid (after training)
Working Hours : Rotational shifts (morning, afternoon, midnight) – 24 / 7 coverage
Salary : From RM3,900 to RM4,500
Responsibilities
- Deliver top-quality customer service via phone, email, and live chat.
- Handle a high volume of customer inquiries from Hong Kong, Taiwan & China.
- Meet performance targets (KPIs) and ensure service excellence.
- Suggest process improvements and assist with admin tasks.
- Maintain confidentiality and take ownership of customer issues.
Requirements
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Customer Experience Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia