Merchant Services Specialist

Job Description

Work Location Options :

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Key inbound phone contact point between Singapore, Australia & New Zealand Merchants and American Express.
• Resolving servicing inquiries to allow Merchants to focus on their day-to-day operations.
• Maintaining relationships with either new or repeated Merchants who contact American Express in a consultative approach.
• You will have the skills to handle difficult tasks with ease.
• Servicing Merchants on shift rotation basis from Monday to Friday, 5am to 6pm (Non Daylight saving) and 4am to 6pm (Daylight saving) through the inbound phone channel.
• 6 weeks of World Class classroom training.
• Continued with 8 weeks of on the job training.
• A friendly passionate and competitive team environment that inspires each others growth.
• Access to an international leadership team that will work with you to succeed.

Minimum Qualifications :

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Other Jobs You May Be Interested In

Merchant Services Specialist (Hong Kong Market)

Kuala Lumpur, SGR, Malaysia

Customer Onboarding Specialist (Hong Kong Market)

Kuala Lumpur, SGR, Malaysia

Merchant Maintenance Analyst (APAC)

Kuala Lumpur, SGR, Malaysia

Customer Care Professional Japanese speaker (Voice) - Future Opportunities

Kuala Lumpur, SGR, Malaysia

Customer Care Professional (Cantonese Speaker) - Future Opportunities

Kuala Lumpur, SGR, Malaysia

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, SGR, Malaysia

Account Protection Specialist (Japan) 不正使用防止担当

Kuala Lumpur, SGR, Malaysia

Customer Care Professional (客戶服務部 - 香港市場)

Kuala Lumpur, SGR, Malaysia

Merchant Credit Specialist (Australia market - 6 AM shift)

Kuala Lumpur, SGR, Malaysia

Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.