Customer Success Specialist - Mandarin Speaker - Penang

Job Overview :

We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.

In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the clients values of professionalism, quality, and customer-first service.

What you will do :

• Provide excellent support to customers via phone and email
• Assist with online orders, inquiries, and issue resolution
• Handle payments and sensitive data securely
• Maintain a professional and empathetic attitude at all times
• Escalate complex issues to the appropriate teams
• Collaborate with team members to enhance customer experience
• Stay updated on products and meet performance KPIs

What makes you a good fit :

What we offer