Senior Analyst, Credit Management

Position Overview

The Senior Analyst for Credit Management (CM) will oversee and perform information within CM processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Service Level Agreement (SLA).

Principal Accountabilities

Transaction Processing

• The position will manage a designated range of customer accounts.
• Must communicate effectively with Trade Marketing, third‑party distributors / customers, Commercial / Corporate Finance team.
• Monitor blocked orders and implement expedient action for their release within prescribed cut‑off times and in compliance with the Credit Policy / Authority matrix.
• Remain conversant and compliant with the company’s credit policy and procedures.
• Ensure that all customer accounts are reconciled and that trading limits are reviewed in line with sustained trading activity, together with maintenance of effective credit controls for credit extensions.
• Review reports performed by team members.
• Manage team processes and more complex / sensitive activities.
• Communicate potential issues / risks with the team.
• Ensure accuracy and completeness of service deliverables and KPIs.
• Ensure documentation is always updated with accurate and complete information.
• Liaise with commercial finance team to ensure all targets are met and process excellence achieved.
• Provide support for implementation of project migration and global initiatives.
• Perform ad‑hoc tasks as and when required.

Process Excellence

Customer Relationship Management

People Management

Workload and Resource Management

Knowledge, Skills & Experience

Degree in accounting or a related field, or equivalent.

Knowledge of collection and credit management.

Advanced knowledge and use of office productivity tools (MS Office, Outlook, etc.).

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