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Fresh Graduate (Technical Support - Korean Speaker)
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia21 hours ago
Job descriptionLanguage Proficiency : Native or near-native proficiency in Korean (written and spoken; supporting clients from the respective country). Proficiency in English is also required. Education : Degree / Diploma in any field — preferably in technology, Engineering Technology, Computer Engineering. Fresh Graduate and only candidates with less than 3 years of working experience will be considered for this position. Experience and knowledge of industry-standard routing protocols. Fluency in English. Excellent written and verbal skills are required. Team player. Ability to work collaboratively to achieve end results. Previous experience in a Support Role is an added advantage. Good to have networking knowledge (CCNA, CCNP).
Fresh Graduate (Technical Support - Korean Speaker)
Company : HCLTech, Federal Territory of Kuala Lumpur, Malaysia
Fresh Graduate (Technical Support - Korean Speaker) — Kuala Lumpur, Malaysia
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Responsibilities
- Provide phone / email consultation to independently debug product problems reported by customer.
- Provide support on a worldwide basis. (Customers from Korea)
- Provide technical support to customers for technologies, products, and / or solutions.
- Typically, be responsible for resolving moderately and complex technical problems, depending on the customers\' need.
- Simulate technical problems in a lab environment.
- Share knowledge with others in writing technical documents and enlarge the knowledge database.
- Work closely with colleagues to achieve common goals.
- Strive for technical perfection and expertise.
- Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Qualifications
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Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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