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Associate Executive - Contract Logistics / SCM, Customer Service

Associate Executive - Contract Logistics / SCM, Customer Service

DB SchenkerJohor Bahru, Johor, Malaysia
30+ days ago
Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.

Responsibilities :

  • Ensure all paperwork is in order and complies with company policies.
  • Prepare shipping documentation such as Shipping Instruction, Packing List, Invoices, Certificate of Origin, Bill of Lading, Dangerous Goods form IATA & IMDG, and Pre-alert to Customers.
  • Manage import and export procedures.
  • Handle customs requirements and documentation such as ZB1, ZB2, K8, K2 & K1.
  • Liaise and communicate with port management, including requesting CMR (Container Movement Request).
  • Communicate with customers and clients, resolving any complaints.
  • Coordinate with customer order management on order fulfillment and related issues.
  • Liaise with customers, transporters, shipping lines, air freight, ocean freight, and freight forwarders.
  • Monitor and coordinate transportation and trucking to ensure timeliness.
  • Maintain meticulous records of shipment information.
  • Perform data entry and other related assignments.

Qualifications :

  • Minimum SPM / Diploma / Degree holder.
  • Preferably 1-2 years of relevant experience in freight forwarding.
  • Proficient in MS Word, Excel, and PowerPoint; knowledge of SAP is an advantage.
  • Good communication skills in English and Bahasa Malaysia, with strong customer service skills.
  • IATA DG certification is an advantage.
  • Ability to manage time effectively to meet deadlines and multitask.
  • Capable of working under stress and adapting to change.
  • Self-initiated, team-oriented individual.
  • Benefits :

  • Commitment to continuous training and development.
  • Competitive wages, comprehensive benefits, and reward systems.
  • Work-life balance with generous vacation and leave policies.
  • Opportunities to work internationally.
  • Comprehensive insurance including hospitalization, personal accident, and life coverage.
  • To be considered for this position, you must have valid rights to work and live in Malaysia.

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    Customer Service Executive • Johor Bahru, Johor, Malaysia

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