Market Research Analyst (MRA)
Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia30+ days ago
Job descriptionCustomer Research : Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints. Customer Strategy : Assist the team in the development and implementation of customer experience strategies, processes, and best practices. Service Solutions : Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs. Team Collaboration : Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention. Identifying Opportunities : Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs. About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support. Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau). Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences. Proven track record of driving customer satisfaction, retention, and growth. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively. Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
- .....and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing :
To be successful in this role, you will need to have :
Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com .
Create a job alert for this search
Research Analyst • Kuala Lumpur, Malaysia
Related jobs
%20Sdn%20Bhd)
- Promoted
Market Research Analyst (MRA)
Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 30+ days ago
- Promoted
Senior Sales Engineer
SophosSeremban, Negeri Sembilan, Malaysia Sophos is a global leader and innovator of advanced security solutions designed to defeat cyberattacks.The company acquired Secureworks in February 2025, creating the largest pure‑play Managed Dete...Show moreLast updated: 11 days ago
- Promoted
Technical Solutions Architect II
Akamai Technologies GmbHKuala Selangor, Kuala Selangor, Malaysia Join the Technical Solutions Architect team.Akamai is working to simplify the way people work in the cloud.The team's mission is to accelerate innovation by making computing simple, scalable, acces...Show moreLast updated: 2 days ago
- Promoted
Senior Credit Research Analyst
AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Senior Credit Analyst – AIA Malaysia.AIA Malaysia, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join to apply for the Senior Credit Analyst role at AIA Malaysia.Responsible primarily f...Show moreLast updated: 2 days ago
- Promoted
Associate Director - Data Scientist (CoE-RCI)
Marketing Management Analytics, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia Associate Director - Data Scientist (CoE-RCI).The Data Scientist is responsible for overall quality of the data and the sample of the Retail audit.
He / she should ensure that there are proper / adequat...Show moreLast updated: 2 days ago
- Promoted
- New!
Azure Architect (AI Adoption / Security)
Softenger (Malaysia) Sdn BhdSeremban, Negeri Sembilan, Malaysia Job Title : AI Architect (Adoption / Security).We are hiring for key roles to support a major enterprise‑scale AI transformation program.
Candidates will work closely with business and IT teams to driv...Show moreLast updated: 13 hours ago
- Promoted
Remote Country Manager - Malaysia (iGaming Growth Leader)
Ludicrum TechKuala Selangor, Kuala Selangor, Malaysia A leading iGaming company is seeking a Country Manager for Malaysia to drive the growth of the GemBet brand.You will oversee operations, ensure regulatory compliance, and define growth strategies w...Show moreLast updated: 1 day ago
- Promoted
CX Insights Research Analyst
TwimbitKuala Lumpur, Kuala Lumpur, Malaysia A leading research and advisory firm in Kuala Lumpur is seeking a motivated Customer Experience Research Analyst.You will gather and analyze customer insights to enhance products and services.The i...Show moreLast updated: 1 day ago
- Promoted
- New!
Lead Talent Acquisition : Build World-Class Teams (Remote)
BjakKuala Selangor, Kuala Selangor, Malaysia A financial services platform in Malaysia seeks a Lead, Talent Acquisition to drive recruitment efforts.This role involves managing the full-cycle hiring process and ensuring a positive candidate e...Show moreLast updated: 13 hours ago
- Promoted
Senior E&C Risk Governance Lead - Remote
Oman ShellSeremban, Negeri Sembilan, Malaysia A leading energy company located in Cyberjaya is seeking an E&C Risk Governance Lead to manage E&C risk management processes, improving frameworks and reporting for stakeholder engagement.The ideal...Show moreLast updated: 1 day ago
- Promoted
Research Analyst, Research
CLSA Global Markets Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Position Description • •The Research Analyst provides stock coverage on assigned clients in within Malaysia.Reporting to the Head of Research, the Research Analyst provides recommendations based on t...Show moreLast updated: 1 day ago
- Promoted
Senior Equity Research Analyst – Malaysia Markets
CLSA LimitedKuala Lumpur, Kuala Lumpur, Malaysia A financial services firm in Kuala Lumpur is seeking a Research Analyst to provide stock coverage on assigned clients.This role requires strong analytical and interpersonal skills, with 8-10 years ...Show moreLast updated: 1 day ago
- Promoted
Head of Equity Research
Apex Group of Companies MalaysiaPetaling Jaya, Selangor, Malaysia Be among the first 25 applicants.Direct message the job poster from Apex Group of Companies Malaysia.As Head of Research, you will lead and build our research capabilities, shaping the direction of...Show moreLast updated: 2 days ago
- Promoted
Associate Director, Organizational Change Management (OCM)
AvasantSelayang Municipal Council, Selayang Municipal Council, Malaysia Organizational Change Manager (OCM).Avasant is a Los Angeles, California based top management consulting and research firm providing Strategic Sourcing, IT and Business Transformation, and Global S...Show moreLast updated: 2 days ago
- Promoted
Strategic Health Systems Sales Leader; Malaysia Country Lead
Philips InternationalSeremban, Negeri Sembilan, Malaysia A global health technology leader is seeking a Health Systems Sales Leader and Country Manager for Malaysia.The candidate will be responsible for developing sales strategies, leading a team, and ma...Show moreLast updated: 1 day ago
- Promoted
- New!
Remote German O2C Analyst — Collections & Cash
Danaher CorporationSeremban, Negeri Sembilan, Malaysia A global technology company in Kuala Lumpur is seeking an O2C Analyst with fluency in German to manage collection activities.
The role involves supporting timely customer payments, stakeholder engag...Show moreLast updated: 13 hours ago
- Promoted
CX Research Analyst
TwimbitKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Twimbit is a research and advisory firm driven by a singular mission : to empower businesses making a difference.
We specialize in providing ...Show moreLast updated: 30+ days ago
- Promoted
Research Analyst (Chinese)
The Search GroupShah Alam, Shah Alam, Malaysia As Research Analyst you will be part of our Operations team and will report directly to the Regional Manager.You will be an individual contributor.
however, you will also be working with our more S...Show moreLast updated: 30+ days ago